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Frequently Asked Questions

Customers love our customer service from real experts. To save time, here are some answers to frequently asked questions we get.

Do you offer bulk pricing discounts?

Are you looking for wood materials for a large project? Bulk discounts are shown on each product page, and larger quantities can get further discounts on request. We can also work with you to customize the wood to your specifications. For bulk pricing, customization, and all our options, contact us!

Do you offer returns?

Yes! We're confident you'll love your order, but sometimes things don't work out—and we get that. If you have any issues, please reach out and we will make it right. Should you change your mind at any point within 31 days after your order arrives, let us know and we will set up a hassle-free return for you. Please note: wood must be new and unused, buyer pays return shipping, including freight. If you opened a box, that's fine—please seal it back up so it stays intact during shipping! For more info, look at our full return policy here.

Do you offer samples?

We offer samples for many of our products, available here. If you don't see an option, contact us and we may be able to send you a custom sample.

How long does shipping take?

Most rustic 1x8 redwood orders ship within about 2 weeks, then take 5 to 7 business days in transit. Timing depends on the product and the size of the order.

Is this real wood?

We exclusively stock and sell authentic reclaimed wood, never processing new boards to look old. Due to natural aging and weathering, no two boards we sell are exactly alike. Our wood does vary slightly over time since each batch has a unique origin. One side of our wood may appear fresh. This is due to vertically milling some of our wood products to create a fresh side, which helps the wood sit flat during installation.

Is your wood chemically treated to give it its aged look?

We never treat our wood with any chemicals or expedited aging techniques to create "artificial" rustic-looking wood. Instead, we naturally air-dry our lumber indoors and ensure each board isn't infested with bugs and rot. All our wood, and we mean every single board, has been salvaged from antique structures, be it fences, barns, or even old houses.

Where do you source your wood from?

Our redwood comes from Oregon and California, and our oak comes from France and the US. We scour for the best wood we can get our hands on, from vintage fences to rustic barns.

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